Hi, Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you. Please share the details. • Since when did the issue started appearing? • Have you made any changes in settings prior to the issue?

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• Do you see any error code or error message on the screen? I suggest you to perform clean boot and check if there are any third party software or program causing the issue. Start your computer by using a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program.

This kind of startup is known as a ' clean boot.' Click on the below link and follow the procedure to perform clean boot. Check if it helps.

Check if it helps. Please keep us posted on the issue. We will be happy to assist you accordingly.

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